What’s the difference between a carpet stain and a dirty spot?
A carpet stain is a permanent color change.
A dirty spot is a removable color change like dirt.
The purpose of a carpet stain warranty is to promise spots on a carpet will come clean. Warranties do not promise the carpet will not get dirty; carpets get dirty, that’s natural, however they can (and should) be cleaned.
If you clean a spot on your carpet and that spot becomes dirty again, that means it still has sticky residue from the original cause or too much cleaning product was left behind. If there is still sticky residue, dirt and dust will stick to it and the carpet can become spotty again. To remove the residue, use plain water or seltzer and allow plenty of time for the carpet to dry before walking on it.
If the stains do not come out and you wish to file a claim, in order to win you have to show proof that you have had the carpet professionally cleaned at least every 18 months (most manufacturers recommend the hot water extraction method).
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These stairs show a sign of dripping spillage.
The owner says she had it professionally cleaned, but the stain came back. The claim was denied after the inspector came in because he was able to clean it with water on a cloth. We suggested that the owner contact a professional carpet cleaner to use the hot water extraction method.